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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Qualifications
- Matric
- Diploma in Business Management or equivalent
- 2-4 years experience in a Call Centre environment in a position of assisting call centre agents
Responsibilities
- Ensure quality assurance standards are maintained by all agents
- Experience in implementing and monitoring corrective quality assurance actions
- Assist Training Officer and Contact Centre Manager with identifying training needs for the agents
Additional Requirements
- Must be able to work shift 24 hour contact centre
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