Job Description
Quality Analyst – HCM Technical Support
Account: HCM (Human Capital Management)
Work Setup: 100% Onsite
Location: Eastwood, Quezon City
Shift: Graveyard
Start Date: Immediate
Job Overview
We are hiring a Quality Analyst to support our HCM Technical Support account. The role focuses on monitoring quality, evaluating support interactions, and driving continuous improvement across the account.
Key Responsibilities
- Conduct quality audits on calls, chats, tickets, and cases
- Evaluate adherence to technical, process, and compliance standards
- Provide clear and actionable feedback to Operations and agents
- Identify quality trends and recommend improvement initiatives
- Partner with Ops and Training teams to improve overall performance
Qualifications (Strict Screening)
- Minimum 2 year...