Job Description
We're Hiring (1) Quality Assurance Analyst & (1) Quality Assurance Lead for our Local Telco Account!
About The Role (Quality Assurance Analyst)
As a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service within our organization. Your responsibilities will include:
+ Participating in customer and client listening programs to identify needs and expectations.
+ Monitoring the effectiveness and quality of incoming calls and emails.
+ Identifying weaknesses in performance and devising solutions for improvement.
+ Ensuring compliance with company quality systems and identifying process improvement opportunities.
+ Generating and maintaining detailed feedback and coaching documentation.
+ Providing constructive feedback to call center team leaders and managers.
+ Offering daily feedback through both verbal and written communication.
+ Developing and ma...
About The Role (Quality Assurance Analyst)
As a Quality Assurance Analyst, you will play a crucial role in maintaining the high standards of customer service within our organization. Your responsibilities will include:
+ Participating in customer and client listening programs to identify needs and expectations.
+ Monitoring the effectiveness and quality of incoming calls and emails.
+ Identifying weaknesses in performance and devising solutions for improvement.
+ Ensuring compliance with company quality systems and identifying process improvement opportunities.
+ Generating and maintaining detailed feedback and coaching documentation.
+ Providing constructive feedback to call center team leaders and managers.
+ Offering daily feedback through both verbal and written communication.
+ Developing and ma...