Job Description
Job Title: Quality Analyst US RPO Recruitment
Location: Bench Tower, BGG, Taguig City
Department: Human Resources Operations
Reports To: HR Shared Services Manager
Position Type: Full Time – Full Onsite
Job Overview:
We are looking for a detail-oriented US RPO Recruitment Quality Analyst to join our team. This role will be responsible for assessing and ensuring the quality of Recruitment interactions, ensuring that the Recruitment team provides exceptional customer service and adheres to best practices, policies, and service standards. The ideal candidate will have strong analytical skills, a keen eye for detail, and experience in quality assurance within a recruitment or customer service environment.
Key Responsibilities:
•Quality Monitoring: Review and assess Recruiter interactions (calls, emails, chats, etc.) to ensure adherence to ...