Job Description
Overview
Job SummaryThe Quality Assurance (QA) Supervisor will be responsible for managing QA staff, ensuring timely and effective implementation of all company’s policies, procedures, and maintaining a system of quality and reliability testing for the products and development processes. Reports directly to QA Manager.
Qualifications
Requirements
- Customer service experience
- Oral and written communication skills
- Analytical thinking and problem solving
- Being detail-oriented and capable of delivering a high level of accuracy
- A desire to see others succeed and willingness to help team members achieve their goals
- Strong organization, critical thinking and follow-up skills
- Ability to Review and Analyse Metrics
- Quick Thinking and Problem-Solving Skills
- Ability to Identify Customer Trends
- Excellent phone skills and ability to control calls
- Poise...