Job Description
As a Quality Assurance (QA)
Specialist supporting Thai market operations, you will be
responsible for monitoring, evaluating, and improving the quality
of interactions across all service channels, including voice,
email, chat, KYC, and social media. You will partner with the
Customer Service Team Leader to identify performance gaps, drive
consistency in service standards, and ensure that every customer
interaction reflects a high level of professionalism and empathy.
This role focuses on data-driven coaching and process improvement
to elevate the overall user
experience.
Job
Description:
- Quality
Monitoring: Conduct regular audits of customer
interactions across voice, email, chat, KYC, and social media to
ensure compliance with Standard Operating Procedures
(SOP). - Performance Evaluation: Score
interactions based on established quality rubrics, focusing on
accuracy, soft skills, and Fi...