Job Description
Key Responsibilities
- Review the implementation & efficiency of quality and inspection systems
- Plan, conducted & monitored testing and inspection of materials and products to ensure the quality of products
- Investigate customer's claims and non-conformance issues
- Analyze data to identify areas for improvement in the quality systems
- Develop, recommend, and monitor corrective and preventative actions
- Evaluate audit findings and implement appropriate corrective action
Qualifications
- Bachelor’s degree in any field or equivalent experience
- Minimum 1 year of experience in customer support or service analysis
- Experience in BPO is an advantage
- Familiarity with content moderation is preferable
- Strong English communication skills, both written and verbal (minimum B2, C1 preferred)
- Proficiency in Traditional Chinese (reading and writing re...