Job Description
This role primary focus is about Quality and Customer Experience and measuring NPS, which is key indicator to measure brand/company's reputation and customer loyalty.
Responsibilities
- Conduct regular on-site visits and audits to dealerships
- Ensure proper execution of customer journey standards
- Support dealers in implementing improvement plans and operational standards
- Act as main point of contact for CX topics with the dealer network
- Audit compliance with brand guidelines and showroom standards
- Ensure consistency between corporate guidelines and dealer execution
- Work closely with Sales, Aftersales, and Marketing teams
- Support improvement of operational processes impacting customer experience
Requirements
- Proficiency in Microsoft Office (especially Excel for data analysis, reporting).
- Strong analytical skills, attention to detail and ability to ma...