Job Description
The Quality Assurance Analyst (QA) is responsible for assessing the quality of the performance of our International Sales Campaigns.
The QA will monitor outbound calls to assess associates' demeanor, technical accuracy, customer service performance, and conformity to company policies and procedures. This individual will assist in developing, creating, and implementing quality processes and procedures; as well as making recommendations for enhancements to training materials as needed to enhance the overall CallForce customer’s experience.
Experience and skills required:
- 2-3 years’ experience in a QA role with international sales campaigns.
- Excellent verbal, written and interpersonal communication skills
- Exceptional listening and analytical skills
- Solid time management skills
- Creative ability & writing proficiency
- Ability to multitask and successfully operate in a fa...