Quality Assurance Analyst — Customer Service Excellence

A growing BPO company in Cebu is seeking a Quality Analyst to monitor customer interactions and drive continuous improvement initiatives. This role requires a minimum High School Diploma and experience in quality assurance or call monitoring. The ideal candidate will possess strong analytical and communication skills, along with a keen attention to detail. You will work to enhance service quality and facilitate performance coaching within a fast-paced environment. Join us for growth opportunities in quality management.
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