Job Description
Responsibilities:
- Handle customer complaints, returns, and improvement requests monitor progress and ensure efficient resolution.
- Coordinate customer audits, QA visits, and surveys, including follow-up activities to address findings.
- Manage customer requests and maintain relevant customer satisfaction metrics.
- Collaborate with cross-functional teams to resolve quality issues and meet customer requirements, driving product quality improvements.
Requirements:
- Minimum Bachelor's degree in Electronics Engineering, Electrical Engineering, Material Science, Chemistry and Physics.
- Basic understanding of semiconductor technology.
- 3 years' relevant experience in module process/integration and/or quality field handling customer.
- Knowledge of problem solving (8D methodology), statistical techniques, production part approval process (PPA...