Job Description
Job Description
General description:
- Assure coverage of warranty Lab tools and equipment for current and future needs (acquisition and installation).
- Handling and storage of warranty returns
- Analyze products (electrical) with comprehensive and correct analysis results (quality and timing)
- Record analysis results in SAP/DACHs system database.
- Provide technical support to warranty analysis lab technicians
- Contributes to improve warranty analysis lab process and logistics
- Participates in customer complaints meeting to provide technical failure explanations
- Systematic failure overview using warranty analysis database to create analysis troubleshoot guide
- Perform standardization of failures codes on warranty analysis database
- Participate and support quality and environmental plant goals
- Participate in audits (internal and ex...