Job Description
Job Description:
Essential Functions/Core Responsibilities
- Responsible for monitoring contacts
- Responsible for preparing and providing feedback to agents
- Data analysis and making designated reports/decks
- Participating in internal & external calibrations
- Communication to heighten awareness and focusing on importance of positive customer experience
- Making recommendations and driving improvement Ensuring that internal policies, procedures, and compliance regulations are being followed
- Reduce learning curve and help enhance product/process knowledge of new joiners
- Ensuring that internal policies, procedures, and compliance regulations are being followed
- Collaborating in efforts to improve QA practices
- Working closely with the performance team to run and develop.
Requirements:
- Fluent in Bahasa & English
- Min. bachel...