Job Description
About Us: ACE Money Transfer is a UK-based multinational company headquartered in Manchester, United Kingdom.
We provide secure online remittance services to customers in 29 countries across the UK, Europe, Canada, and Australia, enabling cross-border money transfers to 100+ countries worldwide.
Position Summary: Quality Assurance Officer/Executive at ACE Money Transfer is essential for maintaining high service quality standards across our operations.
This role involves monitoring, analyzing, and improving customer interactions, services, and internal processes, all while maintaining a strong customer-centric focus.
Monitor and assess customer feedback from Trustpilot, IVR, and complaint logs to identify service gaps and recommend improvements.
Job Responsibilities: Sampling Procedures: Develop and implement sampling procedures for recording and reporting quality data, both internal and external.
Monitoring and Reporting: C...