Job Description
Process Audit / Quality Assurance Executive (Domestic BPO Operations)
Location: Hitech City, Hyderabad (Near Metro Station)
Job Type: Full-Time
Experience Required: 5–7 Years
Job Summary
We are looking for an experienced and detail-oriented Process Audit / Quality Assurance Executive for Domestic BPO operations. The candidate will be responsible for conducting call audits, process audits, quality monitoring, compliance checks, and process improvement activities.
Key Responsibilities
Conduct call audits and process audits for operations teams
Monitor adherence to SOPs, compliance standards, and quality guidelines
Identify process gaps and recommend corrective actions
Prepare QA reports, audit reports, and documentation
Coordinate with operations teams to improve process effici...