Job Description
About the Role At Electrum , quality and reliability are critical to delivering a seamless electric mobility experience across Indonesia.
We are looking for a Quality Improvement Manager to strengthen service quality, preventive maintenance, and operational consistency across our EV and battery-swapping ecosystem.
This role will focus on preventive maintenance programs , service advisor excellence , and quality assurance & training , ensuring our vehicles, battery swap stations, and service operations meet high reliability and customer satisfaction standards as we scale.
You will work closely with Operations, Service, CX, Engineering, and Training teams to embed a strong quality culture and continuously improve how we serve our customers and partners.
What You Will Do Preventive Maintenance & Reliability Design and continuously improve preventive maintenance programs for Electrum’s EVs, battery systems, and supporting infrastruct...