Job Description
We’re Hiring || Manager – Quality || International E-Commerce Process
- Location: Kolkata
- Working Days: 5 Days a Week
- Shift: North America Shift
Key Responsibilities:
- Lead the Quality function for the International E-Commerce vertical
- Drive quality frameworks, audits, calibrations, and governance
- Analyze performance data to identify improvement areas and implement action plans
- Partner with Operations & Training teams to improve CSAT, FCR, and KPIs
- Conduct RCA (Root Cause Analysis) and implement corrective/preventive measures
- Mentor and develop the Quality team to achieve business goals
- Ensure compliance with client and organizational standards
Desired Candidate Profile: ...