Job Description
Job Responsibilities:
Performance Management
- Define and manages achievement of client performance objectives
- Responsible for meeting client Service Level Agreements for quality
- On-going management of Quality systems, processes, and procedures
- Plan and conduct internal Quality assurance audits
- Enforce compliance with internal procedures to ensure that established quality and process procedures are being followed by the appropriate personnel at all times.
- Coordinate, evaluate, and assist in developing action plans and follow up of quality issues.
- Facilitate the account's initiated audits. Coordinate and host audits and inspections.
- Engage in on-going communication with the account and business partner, acting as quality liaison to resolve outstanding quality issues, provide audit follow-up, and ensure customer satisfaction with the vendor's quality systems ...