Job Description
- 1 year agency contract (convertible)
- $2400 - $2800
- Monday – Friday, 9.00am to 6.30pm
- Novena
Responsibilities:
Governance Role - Loans Call review
- Deliver Quality Assurance objectives by conducting regular call reviews and highlight any potential risk to management.
- Review 55 of closed sales calls per day for ACQ and Customer engagement AF, Retention Team and Credit Sure.
- Review of 3 additional calls per new hire of closed sales calls per day.
- Promptly report any calls detected with potential quality issues (e.g. misrepresentation, fraudulent) to Management.
- Prepare, track and send QA related reports to UOB management and team (NMD, SQ monthly, Penalty points table)
- Compiling all Annual Fee cards and send for processing
- Keep track on all the status of QA cases from beginning to end process and provide update to management
Period:
- 1 yea...