Quality Assurance & Process Improvement Lead

WNS Global Services is seeking a Quality Assurance Manager based in Cape Town, South Africa. The successful candidate will lead a team of quality managers to uphold high service delivery standards and maintain stakeholder relationships. Key responsibilities include managing team performance and ensuring compliance with quality metrics. Applicants should have a Grade 12/Matric, at least 24 months in a leadership role within a contact center, and knowledge of Lean Six Sigma concepts. This position requires rotational shifts and offers a dynamic work environment.
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