Job Description
Overview
Join to apply for the Quality Assurance (QA) Analyst - Ecommerce role at Klaiya .
Job Purpose
The QA Analyst is responsible for reviewing, monitoring, and evaluating the implementation of internal processes and operational standards. This role ensures that Standard Operating Procedures (SOPs), workflows, and live operations (e.g., live sessions or client-facing activities) are consistently followed and aligned with company guidelines and quality benchmarks.
Key Responsibilities
- Audit and review existing Standard Operating Procedures (SOPs) for clarity, accuracy, and proper application across departments.
- Monitor and evaluate workflow efficiency to ensure that internal processes support quality and productivity goals.
- Observe live sessions (e.g., live selling, customer service, internal training) to check adherence to established protocols and brand standards.
- Identify compliance gaps, pr...