Job Description
Responsibilities
Ensure key data delivery targets are consistently met, including productivity, efficiency, quality, and latency, for projects under Search Recommendation & Trending.
- Implement, interpret, and clarify policies, guidelines, and SOPs to drive consistent understanding and improved moderation performance.
- Work closely with POC and cross-functional stakeholders to provide feedback on data quality, SOPs, policies, and guidelines, ensuring overall project success.
- Support training and go-live processes within the Search Recommendation team, including conducting follow-up explanation and calibration sessions, creating, administering, and evaluating assessments, providing performance feedback and managing Q&A sessions.
- Analyze project metrics and generate performance and quality reports to identify trends, risks, and improvement opportunities.
- Conduct Root Cause Analysis (RCA) and develop corrective and preven...