Job Description
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Overview
Wing is on the exciting mission of redefining the future of work for companies worldwide! We are looking to be the one-stop shop for companies that are looking to build world-class teams & place their operations on autopilot. And we’re looking for a QA Supervisor to start immediately!
Job Summary
The QA Supervisor is responsible for ensuring service quality, performance consistency, and client satisfaction across the virtual assistant workforce. This role oversees quality assurance processes, evaluates VA performance, coaches team members, and collaborates with operations and training teams to maintain high service standards.
Responsibilities
- Quality Assurance & Performance Monitoring: Develop, implement, and maintain QA frameworks, scorecards, and evaluation standards for virtual assis...