Job Description
Quality Assurance Team Lead (Clark) | Onsite
Mabalacat City, Central Luzon, Philippines
About the job Quality Assurance Team Lead (Clark) | Onsite
Do you have a strong background in quality assurance and leadership? Join our team as a QA Team Lead and help drive operational excellence in customer experience.
Responsibilities:
- Monitor and evaluate the quality of inbound/outbound calls and other customer interactions (e.g., email, chat) for accuracy and adherence to company standards.
- Document quality issues and performance metrics for review and improvement.
- Provide constructive feedback to agents and support ongoing coaching and training efforts.
- Lead QA initiatives with a deep understanding of quality frameworks and best practices.
- Take ownership of specialized projects and manage tasks independently with minimal supervision.
- May guide or supervise less experienced profe...