Job Description
As a **Quality & Continuous Improvement Manager** , you provide insights on what our guests are telling us. Working closely with key stakeholders to uplift and uphold the brand standards and what truly represent us.
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Formulate and structure the hotel experience committee ensuring engagement and participation from Hotel leadership operation Team.
+ Support Hotel Manager in reviewing and analyzing hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, Mystery Shop, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
+ Assist the leadership team in building the Quarterly Tactical Solve Action Planning (identification of problems, root cause analysis, and action plan).
+ Monitor implementation of Tactical Solve action points, and communicate progress on key i...
**A little taste of your day-to-day**
Every day is different, but you’ll mostly be:
+ Formulate and structure the hotel experience committee ensuring engagement and participation from Hotel leadership operation Team.
+ Support Hotel Manager in reviewing and analyzing hotel guest feedback through various platforms (Guest Love, GSI, Social Reviews, Glitches, Courtesy calls, Mystery Shop, etc.) on a regular basis and provide a clear understanding of the root cause of the issues and areas to improve.
+ Assist the leadership team in building the Quarterly Tactical Solve Action Planning (identification of problems, root cause analysis, and action plan).
+ Monitor implementation of Tactical Solve action points, and communicate progress on key i...