Quality Control Specialist (Assisted Channels)

Our client seeks a Quality Control specialist for Assisted Channels to drive testing and ensure reliable coverage across business‑critical projects in the banking sector.

Your Responsibilities

• Lead QC strategy for Branch, Teller, Contact Center.
• Create and run Unit, Regression, and E2E tests.
• Test chat/chatbot solutions and coordinate with Genesys Cloud.
• Maintain JIRA, Confluence, and test management tools.
• Report results and improve QC practices.

Your Profile

• Min. 4 years in Quality Control / Testing.
• Experience with JIRA and Confluence.
• Strong testing methodology and test tools knowledge.
• Familiarity with chat/chatbot integrations and Genesys Cloud.
• Good English; payments experience is a plus.

Working Hours and Conditions

• Full time: 40 h/week (38 h in August).
• Ability to attend office when needed.
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