Job Description
GENERAL SUMMARY
The Quality Engineer will focus on customer satisfaction and coordinate the company’s responses to concerns and pro‑actively introduce customer awareness across all levels in the business, working in accordance with company policies and procedures whilst driving a satisfactory solution to the customers concerns.
RESPONSIBILITIES
- Promote a culture of prevention & continuous improvement
- Promote and influence customer satisfaction through timely customer resolution and retrieval of customer feedback.
- Driving resolutions with customers and promoting the external image of the company through effective management.
- Coordinating with internal departments to define, resolve product & service quality issues, provide advice, guidance and support on all matters concerning Quality to Celeros personnel.
- Monitor and manage financial reviews driving improvements across the business based on Co‑PQ data from ...