Job Description
As a Quality Excellence Lead, you deliver expert linguistic support to clients and suppliers,
facilitate the outsourcing of linguistic tasks to external teams, and ensure overall supplier
quality performance within your assigned accounts. Your role involves advising Operations
teams on addressing client complaints and internal escalations, following up with linguistic
teams as necessary, and actively contributing to system and procedure improvements by
identifying issues and proposing solutions. You explore and implement methods to enhance
quality and knowledge retention while advocating for account profitability and managing
quality-related risks through cost-effective translation workflows.
Duties & Responsibilities
Quality processes and Operations support
• Advise project managers on defining the project scope and quality requirements, such
as domain, service level, workflow, target audience.
• Su...