Job Description
We are looking for a Quality Manager to lead quality governance and drive continuous improvement within a key engagement. This role reports directly to the Quality Director and plays a critical part in aligning operational performance with business goals.
Key Responsibilities:
Strategic Quality Planning
- Implement and maintain a Quality Management System across operations and support teams.
- Track KPIs and develop quality processes aligned with performance measures.
Process Control and Verification
- Define process control mechanisms to ensure consistent output and operational stability.
- Deliver training programs to support the rollout of new quality frameworks.
Client Management
- Lead quality performance discussions with clients and address operational concerns.
- Showcase quality capabilities and industry best practice...