Job Description
Client is transforming the way restaurants scale and operate in the digital age. Through a suite of delivery-first technology tools and logistics infrastructure, Client empowers food entrepreneurs to reach more customers with less overhead.
Our support team is critical to this mission — ensuring restaurant partners experience fast, clear, and empathetic technical assistance every step of the way.
The Quality Manager is responsible for maintaining and elevating support standards across all communication channels. This role will focus on identifying skill gaps, providing actionable insights, and partnering closely with the Training Manager and Operations Manager to reinforce a culture of critical thinking, tech fluency, and high-touch customer engagement.
DUTIES AND RESPONSIBILITIES
- Lead a team of Sr Quality Analysts and Quality Analysts.
- Conducts quality assurance evaluations (internal audits...