Job Description
About the Role
As the Quality Manager, you’ll be Dyson’s early warning system for product reliability in Korea. You’ll analyse data on product failures, repairs, and customer feedback to spot patterns, prevent repeat issues, and keep customer satisfaction high. Your work will also support teams in Australia & New Zealand (ANZ) and Southeast Asia (SEA).
Main responsibilities include but not limited to:-
Review weekly data on part usage, repairs, and returns to pinpoint issues
Analyse call centre and service data; use Pareto analysis to flag and prioritise the most common failure modes
Investigate market concerns about product or service quality and escalate as needed
Work with design and engineering teams to recommend and realise reliability improvements
Arrange collection and analysis of failed samples; share findings and drive resolution
Track online customer revie...