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Full-Time Opportunity: This is a permanent, full-time position with a competitive package and real career growth potential.
Job Description
Quality Manager Travel Account Expedia Onsite Clark Up To 110K Urgent
Job Summary
- We are hiring a Quality Manager with Travel Expedia or OTA experience to lead QA operations and drive performance
- Location Clark onsite
- Salary up to 110K
- Urgent hiring
Key Responsibilities
- Lead and manage the QA team for a Travel account
- Monitor CSAT, FCR, NPS, and Quality Scores
- Conduct audits, calibrations, and compliance checks
- Drive root cause analysis and process improvements
- Partner with Operations and Training teams
- Present quality insights and action plans to stakeholders
Requirements
- 5 plus years BPO QA experience
- 2 plus years as a Quality Manager
- Travel account experience (Expedia preferred)
- Strong knowledge of QA frameworks, audits, and KPIs
- Experience in IGT or WNS preferred
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