Job Description
Overview
We are looking for a dedicated Quality Team Lead to oversee the quality assurance process within our BPO operations. The role will be responsible for ensuring service excellence, driving compliance with quality standards, and mentoring a team of Quality Analysts.
Qualifications
- Bachelor’s degree or diploma in any field.
- Fluent in English (spoken and written).
- Minimum 3–5 years’ experience in Quality Assurance within a BPO/call center environment, with at least 1–2 years in a team lead/supervisory role.
- Strong analytical skills with attention to detail.
- Excellent communication, leadership, and coaching abilities.
- Ability to manage multiple priorities and work under pressure.
- Experience in creating reports and using QA tools.
- Flexibility to work on rotational shifts if required.
Responsibilities
- Lead and manage a team of Quality An...