Job Description
Dbiz is a high-performing product & engineering company that partners with organizations to help build digital solutions using the right technology at the right time while driving innovation through creative use of technology.
Responsibilities
- Serve as the primary point of contact for client queries related to the Qualtrics XM Platform, ensuring timely and accurate resolution of issues via calls and email.
- Diagnose, troubleshoot, and resolve technical and functional platform issues independently and in coordination with the implementation team.
- Document support tickets, resolutions, and workarounds, keeping all project and client records current and up-to-date.
- Conduct training sessions and walkthroughs for clients on specific and new aspects of the Qualtrics platform and related solutions.
- Escalate complex or unresolved issues to senior consultants or Qualtrics support channels, tracking progress through to ...