Job Description
Dbiz is a high-performing product & engineering company that partners with organizations to help build digital solutions using the right technology at the right time while driving innovation through creative use of technology. Responsibilities Serve as the primary point of contact for client queries related to the Qualtrics XM Platform, ensuring timely and accurate resolution of issues via calls and email. Diagnose, troubleshoot, and resolve technical and functional platform issues independently and in coordination with the implementation team. Document support tickets, resolutions, and workarounds, keeping all project and client records current and up-to-date. Conduct training sessions and walkthroughs for clients on specific and new aspects of the Qualtrics platform and related solutions. Escalate complex or unresolved issues to senior consultants or Qualtrics support channels, tracking progress through to resolution. Support survey programming, dashboards, workflows, API/CRM integra...