Job Description
**It's more than a job**
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
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In this position you will support and direct team members in meeting QuickSTAT customer needs daily and encourage good customer service practices.
**How you create impact**
+ Direct the daily operations of the CS agent team, and in the absence of the team manager, the CRM daily operations also (as needed).
+ Act as the second escalation point for customer issues that cannot be resolved at the CS and CRM level, ensuring timely follow‑up and resolution.
+ Assist with team initiatives that improve c...
As a member of the Freight Forwarding team Kuehne+Nagel, you will play a key role in transporting goods, optimising processes, and fulfilling our customers' promises. And by transporting medicines, toys and important machine parts, you are not only delivering goods, you are making small and big moments possible for people all around the world. At Kuehne+Nagel, our contribution counts in more ways than we imagine.
****
In this position you will support and direct team members in meeting QuickSTAT customer needs daily and encourage good customer service practices.
**How you create impact**
+ Direct the daily operations of the CS agent team, and in the absence of the team manager, the CRM daily operations also (as needed).
+ Act as the second escalation point for customer issues that cannot be resolved at the CS and CRM level, ensuring timely follow‑up and resolution.
+ Assist with team initiatives that improve c...