Job Description
Overview
This is where you'll excel
Responsibilities
- Execute the customer quotation process end-to-end in contributing to sales turnover.
- Handle incoming customer requests professionally, ensuring prompt and thorough resolution of issues.
- Collect and validate all relevant customer information to accurately identify and fulfill their requirements.
- Build Level 1 competency in spare parts identification for assigned BUs, supported by 2nd-level Technical Advisors and BA/BU (Global/Region) teams during the quotation process.
- Process technical and commercial inquiries.
- Prepare comprehensive quotations for spare and wear parts, covering both commercial and technical aspects.
- Work with BOMs (Bill of Material / Part List), customer project documents, and technical drawings.
- Coordinate delivery, invoice and payments.
- Assist with customer complaints and warranty claims as needed...