Job Description
Key Responsibilities
- Managing Veeva platform-specific configurations and governance
- Ensuring compliance with GxP requirements where applicable
- Coordinating with Technical Service Owners and Business System Owners
- Managing Key Users and training programs
- Overseeing Veeva documentation management processes
Looking after Incident Management, Problem Management, Service Request Management,
Change Management, Issue Management.
- Continuous support for the ongoing projects, migrations, generic releases and minor
releases – hypercare process setup, hypercare meetings, trackers reporting, governance.
- Managing and leading a group of support team members (vendors/contractors). Mentor and
support junior configuration engineers and DevOps specialists, promoting a culture of
technical excellence and knowledge sharing.
- Assess and manage the impact of Veeva product relea...