Job Description
We are looking for an experienced, highly technical R&D Director to lead and evolve our core production platform - a mission-critical, AI-powered system at the heart of our customer delivery across multiple business lines. In this role, you will take end-to-end ownership of a large-scale, enterprise-grade platform delivering real-time and offline transcription and captioning services to global customers.
You will lead a high-performing engineering team, drive system reliability, scalability, and efficiency, and continuously enhance the platform through smart, incremental innovation. This is a hands-on leadership role focused on operating and improving a complex cloud-based (AWS) system powered by advanced AI models, with a strong emphasis on engineering excellence, operational rigor, and customer impact. In this role, you will: Lead and manage the core platform engineering teams, providing clear direction, prior...