Job Description
Signant Health is an evidence generation company that helps customers digitally enable their clinical trial programs.
Role Purpose
As part of our team, your main responsibilities will be:
- Collaborates with Product Management, Operations teams and R&D teams to ensure high quality support services for internal customers.
- Assists, manages and triages incidents and service requests for R&D support.
- Determines root cause of issues.
- Verifies that all necessary requirements, incident details, sample data, and other supporting information is provided with each incident or service request submitted.
- Possesses or quickly gains detailed knowledge of the company’s products to effectively document and support the products.
- Tracks progress of R&D support tickets with a focus on meeting delivery deadlines.
- Collaborates with R&D teams for ensuring the appropriate resources are engaged for timely action and ...