Job Description
If you excel in mathematics or accounting and enjoy solving logic puzzles, this role could be a great fit. The Onboarding Systems team helps troubleshoot issues within our cloud-based real estate operations system and supports configuration and execution of tasks across modules including onboarding, transaction management, commission automation, accounting, and reporting/analytics.
Base Salary + Incentive
Key Responsibilities:
Customer Service
- Provide superior service at all times, with the ability to de-escalate
- Respond to customer chats, emails or calls, and internal teams who may need assistance (i.e. Account Managers, Implementation, etc.) in a timely manner
- Strive to provide first touch resolution as much as possible
- Understand and anticipate customer needs, and how to tailor our products to meet those needs
- Ma...