Job Description
If you excel in mathematics or accounting and enjoy solving logic puzzles, this role could be a great fit. The Onboarding Systems team helps troubleshoot issues within our cloud-based real estate operations system and supports configuration and execution of tasks across modules including onboarding, transaction management, commission automation, accounting, and reporting/analytics.Base Salary + IncentiveKey Responsibilities:Customer ServiceProvide superior service at all times, with the ability to de-escalateRespond to customer chats, emails or calls, and internal teams who may need assistance (i.e. Account Managers, Implementation, etc.) in a timely mannerStrive to provide first touch resolution as much as possibleUnderstand and anticipate customer needs, and how to tailor our products to meet those needsMaintain effective and consistent communication across channels (chat, email, phone) with customers and internal teams regularly until resolution is reachedHandle complaints and probl...