Job Description
As Real Time Analyst, You Will…
Evaluate large amounts of data
Communicate data in a clear and concise manner to Management Teams, Team Leaders and team members
Adjust staffing and scheduling according to changing needs of the business
Solicit extra hours or voluntary time off from where applicable, to ensure staffing meets forecasted volumes to clients
Monitor schedules and escalate issues regarding attendance adherence
Work with team members to ensure they know their statistics related to the schedule
As Real Time Analyst, You Have…
High school diploma or equivalent (required)
Some post-secondary or completion of post-secondary schooling (preferred)
Good communication skills
Advanced knowledge of MS Word and Excel
Adaptability to learn a variety of software programs