Job Description
About the Role
The Real-Time Analyst position is instrumental in achieving business service level objectives efficiently. This role focuses on managing real-time operational processes to ensure optimal performance throughout the day. Responsibilities include monitoring key metrics, making timely adjustments to staffing levels, and optimising resources to meet service level targets. A keen eye for detail and strong analytical skills is vital in driving operational efficiency and delivering outstanding service to our customers.
Duties & Responsibilities
- Efficiently manage intra-day staffing and service levels;
- Provide timely, accurate reports on intra-day performance;
- Monitor and drive schedule adherence;
- Communicate effectively with internal and external customers;
- Perform other duties and assignments as directed.