Job Description
Cape Town, ZA
Position Overview
MCI is one of the fastest-growing tech-enabled business services companies in the USA, with a strong call center footprint and operations that extend across multiple countries. We deliver Customer Experience (CX), Business Process Outsourcing (BPO), and Anything-as-a-Service (XaaS) cloud technology solutions across a wide range of industries, including healthcare, retail, government, education, telecom, technology e‑commerce, and financial services. Our contact centers are powered by both on‑site and remote agents, leveraging advanced technologies to enhance customer journeys, drive scalability and reduce costs.
We are seeking a Real Time Analyst to support one of our clients in the digital services industry. The client delivers a wide range of connectivity and entertainment solutions to both residential and business customers. This role is responsible for ensuring that workforce planning, forecasting, and real‑time manage...