Real-Time Contact Center Optimizer

A healthcare analytics firm in Metro Manila is seeking a Contact Center Analyst responsible for managing workflow and ensuring service levels through real-time monitoring and staffing adjustments. Qualified applicants should have a degree, with 2+ years in workflow management. Strong skills in MS Excel, communication, and an understanding of contact center technologies are essential. The role requires a collaborative mindset and problem-solving abilities, making it crucial to support overall productivity.
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