Real-Time IT Service Desk Optimizer

A global IT consulting firm in Metro Manila is seeking an experienced Real-Time Analyst to monitor live call and ticket volumes. This role involves making adjustments to staffing and schedules to ensure service level agreements are met across multiple channels. The ideal candidate has over 5 years of experience and strong analytical skills. This position may require working night shifts based on business needs, offering an opportunity to excel in a fast-paced environment.
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