Job Description
Overview
About the Role
We are seeking an experienced and detail-oriented Real-Time Manager (Mandarin-speaking) to join our Workforce Management (WFM) team. This role is responsible for monitoring real-time operations, ensuring optimal staffing levels, and supporting business continuity in a dynamic BPO environment. The successful candidate will work remotely for the first 6 months , followed by relocation to our Johor office.
Qualifications
Qualifications & Requirements
Bachelor’s degree or diploma in Business, Statistics, or related field.
Fluent in Mandarin and English (spoken and written).
Minimum 3–5 years’ experience in Workforce Management with at least 1–2 years in a real-time management or supervisory role.
Strong understanding of WFM systems, real-time monitoring tools, and call center operations.