Job Description
Position: Receptionist / Customer Service for Accommodation Business
Location: Bairro Alto, Lisbon
Schedule: Full-time (including evening/weekend shifts)
Immediate Start Required
We are hiring a Receptionist / Customer Service Specialist to join our busy accommodation business with 8 locations. This is a full-time, on-site role based in Bairro Alto, combining front desk reception duties for our main hostel, with customer support for our self check-in properties.
To be successful, you must work well under pressure, thrive in a fast-paced work environment, be a skilled multitasker and possess excellent communication skills.
Key Responsibilities:
- Reception service & remote guest support
- Managing guest communications (in person, by phone, WhatsApp & email) across multiple properties
- Managing reservations, including check-ins & check-outs
- Collecting payments and preparing accurate reconciliati...