Job Description
POSITION OVERVIEW:
The Reception Manager is responsible for overseeing all reception and guest welcoming operations within the
dining hall, ensuring a professional, welcoming, and efficient first point of contact for guests. Reporting into the
Operations Manager while working closely with the Venue Manager and in conjunction with Assistant managers.
The role manages the reception team, including the Head Hostess and Hostesses / Receptionists, ensuring that
service standards, guest engagement, and operational procedures are consistently maintained.
The Reception Manager plays a key role in enhancing the overall guest experience by supervising reception
operations, coordinating guest flow, and ensuring accurate communication of the dining hall’s offerings and
events. While primarily a managerial role, the Reception Manager will also support and cover reception shifts
when required to maintain operational coverage.